Liars.
Air Canada is balls.
T was supposed to fly home yesterday, but the flight was cancelled as the pilot had "logged too many hours." They were given a hotel for the night and told they would be compensated 600 euros for their problems. Great customer service, right? Wrong. Upon arrival in Toronto about an hour ago, they were told that they would no longer be given the money. He's still there fighting with them, I think.
I could have used that money for shoes!
posted by Miss Thistle at 12:35 PM
17 Comments:
Good luck with that, but don't start building that shoe cupboard yet.
I will not be denied!!!1!
how many dollars is that?
"but I though you and I were meant to fly, man"
C$910
US$713
Best AG Air Canukia story:
This past Rosh Hasanah AG was flying between Boston and Toronto. Get on the plane. Ooopsies, the luggage people poked a hole in the side of the plane. Then there are no more planes to fly away on. Great!
It's good to be Jewish and have tickets for Air Canada.
That's my streetcar!!!!! Also, Salem is evil.
Yes, Salem is evil. I'm glad people are finally figuring this out.
GET THE MONEY!!!!
Suck as it may, the contract of carriage basically says that your airfare gets you a trip from start point to destination--and that's pretty much it. Quality of said trip is outside the contract. It's quite literally a case of "too bad, so sad."
At least he didn't have to spend the night on an airport floor.
I want the money!! You can't tell me that corporations make promises of compensation and don't follow through! They're Canadians for goshsakes!! I refuse to believe it!!
::pouts::
Tell T to write the ombudsman for AC if they have one if not write a letter to the president's office. Have him first review the AC webpage and find a statement that relates directly to your issue. Quote that in a well thought out and decriptive letter. In the letter be sure to be as detailed as possible.
Flight number,
original date and time of departure, new date and time of departure,
the name of the person or the position of the person that offered the payment,
when they offered the payment,
how they offered the payment (over the speaker, one on one, etc.) what they stated when they offered the payment,
The time spent on top of the delay (i.e. in yyz trying to get payment, the time it took to write this letter, etc.)
Be sure to state exactly what you are expecting from the airline. (i.e. a cheque for $XXX.XX)
Thant should get you something.
Thanks, Auntie!! I'll help him get started on it tonight. "P.O.'d But Polite" letters are my fave.
There is an Ombudsman, apparently, so that's a start :)
blame canada! blame canada! they're not even a real country, anyway........
I've always wanted to be bumped off a flight for $$$.
oh Tom and Australia is? Plueeeze!
we are your 51st state
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